Heraldry Decals & Design Commissions

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CitadelSix Custom Design, Four Ways, Bighton Lane, Gundleton, Alresford, Hants SO24 9SW, United Kingdom HOME > SHIPPING & RETURNS Shipping & Returns

Shipping

Postage and packaging charges are all shown in UK Pounds Sterling (£). The following postage rates are applied:



CitadelSix Custom Design uses UK Royal Mail and the following types of postage:

CitadelSix Custom Design reserves the right to increase the postage and packaging cost, in the event of an increase in the UK Royal Mail postal rates or the cost of the packaging materials used.

Some customers have commented that the P&P charge seems rather a lot to pay. This charge not only covers the cost of the actual postage, but also the packaging, plus the cost of my having to drive several miles to my nearest Post Office to post all my orders, since I make sure that they all have a proof of postage, and so each package has to be weighed by the PO, and I’m charged accordingly. The postal charge is calculated by PayPal on the value of the order, but the actual cost can vary quite a bit based primarily on the approximate combined weight of the products ordered and the packaging, plus the physical dimensions of the packaging itself. The cost of the packaging is determined by the size of the decal-sets it contains.

Delivery

Dispatch will take place within a few days if all items are available in stock. For UK orders please allow up to 10 working days for delivery after you place your order. International orders please allow up to 28 days.

I will contact you via e-mail if I think that there may be any significant delay with fulfilment of your order.

Returns

A customer of CitadelSix Custom Design has the right to cancel their order without giving reason. A customer may return any item within 7 working days of receipt, for a full refund less shipping (postage).

Missing items, damaged goods or any other disputes should be reported either by e-mail or in writing within 7 working days of receipt. Please DO NOT return any item until I reply to any such communication.

I will make every effort to replace damaged or faulty goods, but if replacement is not possible, or if an order is cancelled for any other reason, my only legal obligation is to refund the full purchase price.

The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction will be made from the refund for any direct cost of collecting the goods. The goods must be returned in the condition in which they were first supplied.

Please include a covering letter explaining the reason that the goods are being returned (not a legal requirement) and your full name and address. The customer will be refunded within 30 days of cancellation by the method used for payment.


Postage Rate

Value of Order

£3.00

£0.01 - £15.00

£4.00

£15.01 - £25.00

£5.00

£25.01 - £35.00

£6.00

£35.01 - £45.00

£10.00

£45.01 and over

Please note that the postal rates are not subject to the 20% EU VAT.

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